NZVAPOR Return Policy
If you would like to return your NZVAPOR product and are still within the Money Back Guarantee timeframe you are able to complete a form and return all unwanted goods for a full refund (excluding postage and packaging). Simply follow the links throughout this site to the returns page, complete the form and follow the returns process.
30 DAY MONEY BACK TERMS AND CONDITIONS
- To return your products under the 30 day money back guarantee a return form must be completed within 30 days from the original purchase.
- All items to be returned must be in 'new’ condition and free from damage. This means that used tanks and opened juices are not able to be accepted for return.
- Credits will be passed to the account from which the originating invoice payment was made.
- Individual parts can be returned, all items are credited at the value stated on the website at the time of original purchase.
- Postage and packaging is not eligible for refund.
- Return shipping at the customers cost.
- All items are to be returned to Po Box 247, Silverdale, Aucklad 0944
- For identification; return items must be accompanied by the return number (allocated at the time of completing the return form).
- All items are individually checked for condition and refund will be accepted or declined on inspection.
- For your security, all return packages are opened under video surveilance.
- Until the refund has been accepted by both parties NZVAPOR will not be liable to pass any funds.
- Refunds will be transferred within 14 days of return acceptance.
All vaping hardware purchased from NZAPOR is covered under a manufacturers warranty. The 30 day money back guarantee will not impact the manufacturers warranty in any way. The length of manufacturers warranty is dependant on each product, details can be found on every product page.